Shipping policy

Shipping

Imulusvto
Irina Haag
Rutschenweg 9, 80331 München, Germany
Email: info@imulusvto.store
Phone: +49 89 16090900

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Pool slides

Polish, water feeds, anchors and care ship by parcel; pool slides, towers and complexes are large and heavy and ship palletised or crated, the big complexes in several crates. Delivery is kerbside: the carrier brings it to the nearest accessible point, not installed — a slide is heavy and installed by a competent installer, anchored to an engineered base, the run-out sited into at least the stated minimum water depth. Small parts ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.