Refund policy

Returns & Refunds

Imulusvto
Irina Haag
Rutschenweg 9, 80331 München, Germany
Email: info@imulusvto.store
Phone: +49 89 16090900

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@imulusvto.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A slide, complex or part must be returned complete and in its original packaging; a slide that has been installed, anchored or plumbed cannot always be returned in a resaleable state. Unused items in original packaging may be returned within the statutory 14-day withdrawal period. Check your pool's water depth at the run-out, your deck and base, and your clearances before ordering — the minimum water depth is essential. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Gelcoat, water feeds, ladders, handrails, anchors and finishes wear with use and UV and are stocked as spares; polish and care are consumables. Damage or injury from a slide not anchored to an engineered load-bearing base, sited so the run-out enters water shallower than the stated minimum, used head-first or diving instead of feet-first, with more than one user, beyond the stated weight or height, or without supervision, is not a warranty defect, and these are leisure products to be installed and used safely.